RETURNS & STORE CREDIT

Every Alglist piece is made for the night, the night you’ve been waiting to show up and show out. We hope yours is exactly right. If it isn't, we offer store credit on eligible returns to help find the piece that is.

Please note: Alglist does not issue refunds. All eligible returns are processed as store credit.

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OUR STANDARD

Generally, a single gown may be tried on by many people before purchase. To make sure each gown is perfect and ready for you, every piece is inspected before it leaves us, and every return is inspected when it comes back. Offering store credit rather than refunds helps limit unnecessary try-ons and handling, so the piece you keep arrives in the condition you deserve!

Inspection

Every returned item is reviewed for wear, alteration, missing tags, stains, odour and damage before store credit is issued.

Store credit

Once your return has been inspected and approved, store credit is issued to the email address on your order as an e-gift card and can be used across the full Alglist collection. Store credit does not expire.

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RETURN WINDOW

Two dates matter. Please read both.

Request within 3 business days of delivery. Use our return portal to initiate a return for the item(s). Every return must be pre-approved before it is shipped.

Ship within 3 business days of pre-approval. Send the item back using a trackable shipping method. Keep your tracking number. Return shipping is at your expense.

Returns requested or shipped outside these windows, or sent without pre-approval, cannot be accepted.

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CONDITION

Items must be returned in their original condition: unworn, with all tags attached, and free of makeup, odour, pet hair, stains or alterations. Items that do not pass inspection will be rejected (see Rejected returns below).

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FINAL SALE: NOT ELIGIBLE FOR RETURN

The following cannot be returned or exchanged:

• Sale and discounted items

• Outlet and Archive items

• Made to Order items, including custom colour or custom size

• Items showing fabric tears or fit-related damage

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REJECTED RETURNS

If a returned item shows signs of wear, alteration, missing tags, stains or damage, it will not be accepted for store credit and will be sent back to you at your expense. To cover the reshipment fee, please visit the link below and include your order number in the notes at checkout.

Reshipment Fee

If the fee is not paid within 30 days, the item will be treated as abandoned and may be donated or disposed of without further notice.

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DAMAGED OR INCORRECT ITEMS

We check every piece before it ships, but if something arrives defective or incorrect, email us within 48 hours of delivery with photos and your order number. Approved cases are eligible for an exchange or store credit. The item must then be returned within 3 business days of approval.

Reports made after 48 hours, or items not returned within 3 business days of approval, are not eligible for an exchange or store credit.

Transit damage. Damage that occurs in transit is the courier’s responsibility and should be reported directly to them to be compensated.

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EXCHANGES

Exchanges are available where a defective or incorrect item has been reported within 48 hours of delivery and approved by our team. Exchanges depend on stock at the time of approval. If the same item is not available, store credit is issued instead. Exchanges are not offered for change of mind, size or colour. These are processed as store credit.

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HOW TO RETURN

• Request. Within 3 business days of delivery, email customer.support@alglist.com with your order number, the item(s) you wish to return, and the reason.

• Wait for pre-approval. Our team replies Monday to Friday within 1–3 business days. Please do not ship anything before you have received approval.

• Ship. Within 3 business days of approval, pack the item in its original packaging and send it back using a trackable service. Keep your tracking number.

• Inspection and credit. Once received and inspected, we will email your store credit. Rejected items are returned to you as described above.

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QUESTIONS & ANSWERS

Do you offer refunds?

No. All eligible returns are issued as store credit.

How long do I have to return an item?

You must request a return within 3 business days of delivery, and ship it within 3 business days of receiving pre-approval. Both windows apply.

Who pays for return shipping?

Return shipping is the customer’s responsibility. We recommend a trackable service. Alglist is not responsible for return parcels that are lost in transit.

Can I return a sale, outlet, or archive piece?

No. Sale, discounted, Outlet and Archive items are final sale.

Can I return a made-to-order piece?

No. Made to Order items, including custom colour or size, are produced specifically for you and are final sale.

My item arrived damaged or isn’t what I ordered. What do I do?

Email customer.support@alglist.com within 48 hours of delivery with photos and your order number. Approved cases are eligible for an exchange or store credit. If the damage happened in transit, please report it to the courier directly.

Do you offer exchanges?

Yes, for defective or incorrect items reported within 48 hours and approved by our team, subject to stock. All other returns are processed as store credit.

What happens if my return is rejected?

The item is sent back to you at your expense via the Reshipment Fee link above. If the fee is not paid within 30 days, the item is considered abandoned.

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NEED HELP?

For any questions about a return, email customer.support@alglist.com. Our team responds Monday to Friday within 1–3 business days.